Better communication about the work progress.
You started the project late. Several spots were missed with urethane and I don't believe two coats were applied given the spots missed. You were clean and did the job but poor communication and lack of awareness
What should have taken 3 days to complete took almost 3 weeks. Very unhappy with the men hired to do the job. There was a language barrier and they did not put the correct stain on the floor the first time time -water instead of oil which did not match the rest of the floors in the house. Told they were coming and then not showing up. Blowing a fuse and not letting me know and then we lost food that was in a refrigerator in our basement that used that particular fuse.
Overall I am very satisfied and would not hesitate to recommend them to a friend or family member. I had my entire upstairs re-done. That included carpets removed and furniture moved. The workmanship was very professional and done in a very timely manner. The workmanship and the service were nothing short of excellent and I am amazed just how much I like the new look of my house. I wished I had this done years ago
Floor looks great; however, small damages were done to door and ceiling of floor below.
The professionalism of our specialist Chris was superior. We added oak flooring to existing flooring which was installed 42 years prior. The addition is perfectly matched and finished. This was a highly soecislized installation and the match is perfect.
Joe and Marsha Stencel
Friendly and efficient staff. Helpful, cleaned as they went and did a great job. Our floors look amazing!
Chris and his team were outstanding. Very obliging to my requests. They need to work on a time commitment, and keeping customer informed of delays. I would definitely recommend them and will keep their number available for other flooring needs as they arise.
Service personnel were on time and they were very personable Finished product looks great!
Great People, Great Products, Great Service...very accommodating